The Open Tickets app is a mobile ticketing application available to download on the Apple App Store and Google Play Store. The app will be required for spectators attending The 150th Open at St Andrews to view Open tickets, including all ticket holders and hospitality guests.
All ticket holders and hospitality guests will receive an email containing instructions on how to access their Open tickets. Please check your spam emails and contact Tickets@TheOpen.com if you have not received this instruction email by 1 July 2022.
As per the instructions, you will be required to download The Open Tickets App from the Apple Store if you have an iPhone or from the Google Play Store if you have an Android based smartphone.
You will need to create a new account on the app, ensuring that you use the same email address as you used to purchase your tickets.
If you are not the purchaser, your host will transfer tickets to you. You will need to create a new app account, ensuring that you input the email address that your host used to transfer your tickets.
The Open Tickets App is available only for iOS and Android. It’s not compatible with Windows smartphones.
If no one in your party has access to an iOS or Android smartphone to display your tickets on, please come to the on-site ticket office with the lead purchaser and proof of purchase, so that our team may assist you with entry to the event.
Please make sure you entered the below required fields correctly:
1. The email that you used to purchase the tickets with. If tickets have been transferred to you, please create an account with the email address that your tickets were transferred to.
2. The 6-digit activation code received by email
3. Password: it needs to contain at least 8 characters including at least one uppercase letter (e.g. A), one lowercase letter (e.g. b) and one numerical (e.g. 1).
Please also make sure to accept the Terms and Conditions and Privacy Policy.
If needed, use the functionality “Resend an activation code” to receive a new activation code - if you have received multiple activation codes, please note that only the last activation code received is valid.
Please ensure that you have created an account with the correct email address. To receive your tickets, you must use the same email address that you purchased the tickets with, or the email address that your tickets were transferred to from the ticket purchaser. If you have created an account with the incorrect email address, you can logout of the app and sign in, or create a new account, with the correct email address.
If your tickets were originally forwarded to you by another Open Tickets app user, the original sender may have cancelled the ticket transfer and you should check with the person who sent you the tickets.
If your phone is not set to the correct date and time, you may not see your tickets or receive unexpected errors.
Yes, you can securely send your Open tickets to a guest, friend or family member by using the transfer functionality in the app and entering their email address. Please make sure that you send any tickets in advance of arriving at The Open.
To transfer a ticket, click on the three dots in the bottom right corner of the ticket, select 'Transfer' and enter the email address of the person you wish to transfer the ticket to.
If you transfer a ticket to a guest, friend or family member that has never created an account on the app before, they will receive an email to invite them to download The Open Tickets app and create an account.
If you transfer a ticket to a friend or family member that already has the app, they will receive a notification once the ticket is available on their app.
Yes, you can cancel the transfer of a ticket until it is successfully received by the recipient. The recipient will receive the ticket when they log in and open The Open Tickets app. After the transfer is successful, it is not possible to cancel it.
If you accidentally send the ticket to the wrong email address, after cancellation, you can resend the ticket to the correct email address.
Once you have scanned your digital ticket at the venue entrance and made your way to the Hospitality area, you will be asked to scan your digital ticket a second time. Please have your digital ticket ready for scanning.
Following scanning you will be directed to the reception for check in.
If you have previously downloaded your tickets in The Open Tickets App, then your tickets can be displayed without any internet connection.
You will need an internet connection to activate the ticket in the app within 24 hours of your attendance
Since phone signal may be intermittent at the venue, we encourage you to download your tickets to your device before heading to the venue. But please note that complimentary Wi-Fi will be available at the venue if required.
Make sure you come to the venue with your smart phone battery fully charged. You will not be able to show your tickets without battery.
If your phone’s battery has run out, please go to the on-site Ticket Office where they will be able to assist you.
For any spectator attending The Open that does not have access to a smartphone, please come to the on-site Ticket Office to gain entry to the event.
The lead purchaser of the group must accompany you and provide the following:
1) Proof of purchase (e.g. a printed email/ printed file recap document)
If you had tickets purchased for you and the lead purchaser will not be in attendance to provide proof of purchase, please contact us to discuss your entry process.
Ticketholders can contact us on Tickets@TheOpen.com or +44 (0)1334 460010.
Hospitality guess can contact us on Hospitality@TheOpen.com or +44 (0)1334 460090.
2) Some form of ID (e.g. driver’s license or bank card),
Please note that if you are required to come to the on-site Ticket office, it may result in slower entry to The Open at peak times.
If you are having problems with your digital tickets or the app, please contact us and a member of our team would be delighted to assist you.
Ticketholders can contact us on Tickets@TheOpen.com or +44 (0)1334 460010.
Hospitality guests can contact us on Hospitality@TheOpen.com or +44 (0)1334 460090.